What drew you to the window replacement industry and what is the most rewarding experience for you:
My engineering background. I have 21-year experience in windows and wanted to give customers something better when it comes to retro fit windows. We only have one chance to make a good impression and we consider every customer family and we take care of family for the rest of their lives.
A happy customer is music to my ears. When a job is complete and the customer is happy about everything- the product, the service and the delivery/installation-in my work that is the best news.
Tell us about your family:
I have been married 10 years and I have an 8-year-old daughter.
What is your biggest complaint about competitors in the industry and how is Global Source Windows and Doors different?
Our competitors like to say that they do all their own installation, but then they subcontract it out. Their customer service also ends after the sale is made and they don’t follow through with their customers. We do in-house installation and our warranties keep our customer’s investments protected.
The difference between good and best is not that much but if they go with best, they have the added customer service benefit for the rest of their lives. Global Source Windows and Doors was born with the customer in mind. We come from an engineering background and we install better than anyone in the industry. We are building tomorrow’s better window today.